How long will my extensions last?
Our extensions can last anywhere from 6 months to a year depending on how well you maintain the hair.
How do I maintain my hair extensions?
Treat your tress as you would your own existing hair. Use high quality shampoo and conditioning products. Conditioning your tresses is very important, doing so will keep them soft, manageable, and fabulous. You may also choose to use other hair care products such as oil sheen, pomades, and hair sticks to help keep hair in place; however, please be sure to shampoo and condition your tresses accordingly to avoid product buildup.
How many bundles of tresses are needed for a full sew-in?
As a rule, the longer the hair, the shorter the weft or track. For best results, it is recommended that hair lengths between 10-16 inches require (2) bundles, hair lengths between 18-20 inches require (3) bundles, hair lengths between 22-26 inches require (4) bundles and hair lengths 28 inches and longer require 5 bundles.
What is the time frame for order processing?
Order processing can take up to 5-7 business days. This time frame applies to all orders including sale items, wholesale orders, closures, custom clip-ins, and custom hair. Orders received after 5PM will begin order processing the next business day. Orders placed over the weekend will begin order processing on the next business day. Please allow these timeframes before inquiring on order status.
Can I color this hair?
Our extensions are 100% virgin human hair that has not been processed in any way. You can color our extensions. Once virgin hair is treated in any way, It is no longer virgin. Make sure you keep your Cocoa Couture Extensions conditioned and moisturized.
For our curly or wavy hair use a spray bottle of water for natural look.
For a WET look, we recommend a leave in conditioner and water
AVOID ALCOHOL BASED PRODUCTS AS MUCH AS POSSIBLE YOUR EXTENSIONS ARE AN INVESTMENT!
Dampen hair with a water bottle
Comb through (wide tooth comb) beginning at the ends and working your way up to the scalp
Scrunch up hair gently to reform curls
Let air dry
Style as desired
How much is shipping and what is the timeframe?
The cost of shipping and handling within the U.S. varies by location. Standard shipping is between 3-4 business days depending on locale. All U.S. orders ship via USPS.
What if my mailing address is different from my billing address?
By default, all orders will be shipped to address provided. No exceptions.
Do you offer exchanges or refunds?
We offer product exchanges on a case-by-case basis; however, all sales are final. We do not issue refunds. An exchange is allowed when a customer receives a wrong order, has missing items, or if the product is different than what is listed on the website. All exchange requests must be made within 3 days of order receipt by email. Please do so on our contact page. Hair must be in original, unaltered state. We cannot except exchanges due to buyers remorse, hair color, or personal preference. According to Health and FDA regulations, you cannot return human hair extensions. This includes unpackaging hair, and installing. If exchange is granted, please return all items in original state for the exchange.
Refunds and Exchanges
Please be sure to place your order with the utmost attention as all Cocoa Bella sale are final and non-refundable. Absolutely no refunds are allowed. Exchanges are accepted; however, they must comply with exchange guidelines. Shipping charges will apply. Due to sanitary precautions, exchanges are only accepted for items which are unopened, unaltered and in the original packaging. Exchange requests must be made within 3 days of order receipt.